Transform Contact Centers: Deploy Generative AI with Amazon Connect

February

26

,

2025

2:00pm

–

3:00pm

EST

Register Here

Transform Contact Centers: Deploy Generative AI with Amazon Connect

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What was covered

The old way of doing event marketing—a large, inflexible investment in a small number of tentpole events—doesn't fit into a business world that demands adaptability and speed.

But there's no substitute for IRL connections, so the most innovative businesses are focusing on scaling local and hybrid events that are fast, flexible, and hyper-effective at driving meaningful connections.

Key Topics:

What agile event programs are and why they're essential

Strategies and tools for building agile event marketing

How to scale agile event programs without losing brand integrity or valuable data

Steps you can take right now to introduce agile event marketing into your business

Grab your favorite snack and tune in.

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A strategic webinar for contact center executives and technology leaders architecting next-generation customer experiences.

Customer expectations have shifted. Your contact center can't afford yesterday's playbook. Technology leaders who recognize this inflection point are already implementing generative AI to reimagine customer interactions.

Join NetFor's leadership team alongside Mission's AI and cloud experts as they reveal how contact centers leverage Amazon Connect's AI capabilities to eliminate friction across customer journeys.

This isn't theoretical. NetFor has deployed these systems. They've measured the impact. Now, they're sharing the blueprint.

What You'll Learn

Operational architecture that scales: Discover how Amazon Lex and Bedrock integrate with Connect workflows to create self-healing systems that adapt to customer behavior patterns
The economics of AI-powered support: NetFor's actual metrics on cost per interaction, resolution rates, and agent productivity gains after implementing conversational AI
Technical integration pathways: Security considerations, data flow patterns, and architectural decisions that determine success or failure in production environments
Agent augmentation strategies: How real-time AI assistance transforms junior agents into senior performers while reducing burnout across teams
Implementation roadmap from NetFor's deployment: Timeline, pitfalls avoided, unexpected wins, and specific AI applications that delivered measurable ROI“Is agentic AI actually anything new?”

Watch On-Demand!

Your Hosts

Dr. Ryan Ries

Chief AI & Data Scientist

MISSION,

A CDW COMPANY

Joel Suarez

Senior Sales Solutions Architect, Cloud

MISSION, A CDW COMPANY

David Cady

Director of Data Operations

NETFOR

Your Hosts

Jake Hernandez

Chief Creative Officer

Openform

Jake Hernandez is senior director of product marketing at Openform, where his goal is to help people unlock the power of in-person events.

Leo Di Salvo

Sr. Technology Consultant

Openform

Leo Di Salvo is the Senior Technology Consultant at Openform, where his goal is to help people unlock the power of in-person events.

Run of show

12:00PM

Webinar Begins

Opening remarks from your hosts

12:15PM

5-Tips

5 Tips for Creating Virtual Events

12:45PM

Closing

Final remarks from your hosts

Grab your favorite snack and tune in.

Pro Tip:

First, watch the video to learn how to use this type of theme. Then, replace the iFrame embed code of the video below by clicking into it and clicking on the "Embed Options" tab on the right. Hide this element when you're finished.

Need more help? Here are some great Help Center articles regarding embed best-practices:

How do I resize an iFrame?

What's the difference between iFrame elements and Video elements?

How do I embed webinars or livestreams using an iFrame element?

What can I embed using an iframe into Splash?

Resource List

01

A Guide to Agile Event Programs that Can Survive Anything

Explore why the most dynamic leaders are building strategies for agile event marketing with a focus on scaling in-person and virtual events that are fast, flexible, and hyper-effective at driving meaningful connections.

Download

02

Crisis Mode: Ideas for Managing Events in Challenging Situations

Learn strategies, experiences and lessons learned from top event marketing leaders who have walked through the fire more than once and lived to talk about it.

Register

03

How to Build a Rock Solid Agile Events Program

The old way of doing event marketing—a large, inflexible investment in a small number of tentpole events—doesn't fit into a business world that demands adaptability and speed.

Watch now